I got a call one morning to see how my stove was working. Steve had fixed it the week before. The code had come on the night before....which means it wasn't working. They told me they would authorize a new one.
Our dishwasher was taking 3 hours to do the quick cycle and was spewing water on to my counter. Steve had come out once and seen which parts he needed to order.
Monday, Steve came to install the stove which had been delivered on the previous Friday. Sears was supposed to LEAVE our old one, we were at therapy and Nolan didn't know they were supposed to leave it. They took it. We had nothing over the weekend. When Steve came to install the new stove, the parts he needed from the old one were missing. He also discovered the gas hookup was for a dryer and not a stove and something was different about the electrical cord as well. It's a hybrid - gas/electric. He had to get new parts.
He cam back again one one day and I can't remember why he couldn't finish it - but finally - it's done....and the dishwasher now does a cycle in 32 minutes. It's like a new kitchen.
I know I need to read the manual. It bakes and then it has a steam bake and a convection oven too. The first few times I used it, potholders caught on fire and rubber handles got tacky. Michael said not to use the power burners unless I have a big pan....but those back ones are a bit of a stretch for me to reach. LOL