Courageous Joy

Ongoing appliance saga

I created a flurry of phone calls with one order and one email. LOL

The blender quit working. I emailed the lady I purchased it from in AK. I knew the warranty was dead but wanted to know if: 1. she's heard of this problem before, and 2. I should quit making smoothies. I told her in the email that Mike was an Air Force chaplain and I no longer lived in AK.

Meanwhile, I found the manual and my warranty was good on the motor for 3- 5 years (can't remember) and other parts for a year. Realizing the warranty was not going to pay for this, I went to urbanhomemakers.com where I'd ordered an outer ring for the Bosch the day before (this is also where I ordered the new lid for the Whispermill a few months back). They DID sell the blade assembly - no photos - but I guessed I needed a new one. I ordered. Pay pal didn't go through. I ordered again. Pay pal didn't go through. Duanne Moll (Marilyn's husband) called. They'd refunded me the price of one blade assembly because pay pal had paid them twice. Yikes! He would get it right in the mail when I told him what YEAR my blender was. Hmmm....

I had two messages that I finally had time to listen to this afternoon. Margaret in AK telling me that unfortunately Bosch went to plastic assemblys two years ago and they ARE having trouble...she would send me the part for $10 ($40 cheaper than buying it at retail). She needed my address.

The other message was from the service manager at BOSCH! He realized my warranty had expired, but he is retired Air Force and with Mike being deployed he wanted to be sure I was taken care of. Would I please call him with my address????? I came to answer emails from Maragaret and found one from the service manager...."Is this your address?" It was. He was going to send me a new blender jar AND assembly for free. He attached a photo and I was totally confused now - not sure WHAT I needed. I called him. He found my address by typing in my phone number in a search engine. Did I know chaplain so and so???? He was sending me a METAL blade assembly and I'd be able to do anything in it - it should not break again, but if it ever does I'm to call Bosch right away.

OK, now I have a free set coming in the mail, a $10 one offered to me, and one I ordered. YIKES AGAIN! I called Duanne and Urban homeamaker again. I'm so sorry. Bosch is sending me a free one and now I don't even need what I already ordered from you. Could I possibly have you cancel that and apply it towards something else I do need? Sure....he told me that he had asked about the year of the blender because 2 years ago (MY YEAR) Bosch began using plastic. They are now changing their design to take care of this plastic problem. I told him I'd been talking about adding the food processor to my Bosch. He recommended the slider/shredder for my size family. He said they've had theirs for 16 years and love it. He said that they are selling more of the food processors now but the shredder is almost twice the size....and my new METAL blender will handle anything the food processor would as far as salsa etc...so there you go....Mike I guess this could be either a Christmas or Birthday gift.....just remember I still need a "I'm back" gift...gold or tea pots, tea cups preferred. ::snort:: And, of course, the other 1/2 dz. of my deployment roses.